Our Policies

Shipping and Handling
All shipping and handling charges are the resposibility of the buyer and will be added to the purchase price. Our products are custom made to order and will be shipped in approximately 2-3 weeks of receipt.

We Ship By The Following Methods
LTL Freight - UPS

Return Policy
Each order is manufactured to individual specifications, and is sold on a no-return basis. If we authorize a return, freight will be prepaid by the buyer. In addition, a receiving, inspection and restocking fee of 20% of the sales price will be charged. Plus, a charge may be made for any material considered unsaleable.

Privacy Policy
FactoryBuiltSunRooms.Com collects information from our website by several methods. We ask for information such as your name, address and e-mail address. You may also be asked for information if you report a problem with merchandise you purchased or a problem with a shipment. Our purpose for collecting this information is to better serve you as a customer. The information you submit will only be shared with the agents and representatives of FactoryBuiltSunRooms.Com to provide you with the service you expect. Agents and representatives of FactoryBuiltSunRooms.Com are prohibited from using this information except to serve you as a customer.

The information you provide will not be shared with anyone unless we have your express permission or under special circumstances, such as when we believe the law requires it. FactoryBuiltSunRooms.Com may disclose user statistics to others, but none of these statistics will contain personally identifiable information about our customers.

If you have any questions about our policies you may send an email or call 1-888-277-7220.